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The 2008 European Outsourcing Summit, part of IAOP’s world-renowned Outsourcing World Summit® Conference Series, is designed to specifically meet the educational and business development needs of outsourcing professionals in Europe.  It’s the top venue available for connecting the best in global insights to the very real differences in how companies across Europe approach outsourcing, shared services, and globalization.

The theme: Outsourcing 2008: Universal Truths – Regional Realities emphasizes outsourcing’s emergence as a global profession; how exceptional results demand exceptional execution; the critical connection between cultural ties and global sourcing decisions; and how the most successful firms simultaneously think globally but act locally.

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Register by 16 October 2008:

IAOP Members €1,800 + €100 Gift Card

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Please contact

Renée Preston for more information.

Exhibiting opportunities are available.

Join executives already registered from:

Accenture, Aditro Group, AMSIT S.A., Apple, Applied Materials, AT Software, AT Software, B-Four BV, Business Catalyst International, Capgemini Consulting, China Talent Group, Dot Com Infoway, Duke Fuqua School of Business, Ericsson, Exigen Services, Fortis Bank /Insurance, Franklin, General Motors, Genpact, Gorrissen Federspiel Kierkegaard, HSBC, IBM UK Ltd., ICT Agency of Sri Lanka, IMS Health, InBev nv, ING, International Monetary Fund, Kirkland & Ellis International, Neusoft Corporation, Nimsoft AS, PA Consulting, Palladium, Platin Outsourcing, PricewaterhouseCoopers, Prithvi Information Solutions, Procter & Gamble, PROCURiTAS Limited (UK), Quint Wellington Redwood, Repsol YPF, RWD Technologies, Serviceframe, Siemens Enterprise , communications NV, Sierra Atlantic Inc., Synotion, Trellis, ULB - Solvay Business School, University of Salerno/Sinapse, ValueNotes Database Pvt. Ltd, Vantage Partners, Vodafone, Xceed, Xerox Corporation and more!

THE PROGRAM                                              

KEYNOTE SESSIONS

World-Class Speakers and Top Practitioners...

Welcome and Opening Remarks

Michael F. Corbett, Chairman, IAOP

with a Special Welcome by the Vic Dean, IESE Business School, University of Navarra

IAOP Chairman and one of the best known outsourcing experts in the world, Michael Corbett, draws insights from the association’s 40,000 global members to explore the unique opportunities and challenges facing European executives.  While outsourcing, shared services, and globalization may be proven management tools for reducing costs, the bigger issues today are winning the global war for talent, speeding business model innovation, and creating shock-absorbers for an uncertain business world.  Hear what the leaders in our field are doing today and where they’re taking their companies to meet tomorrow’s challenges head-on.

The Global and European Landscape for Outsourcing and Shared Services – a customer executive roundtable discussion.

Moderated by:  Robert van der Eijk, Partner, PricewaterhouseCoopers (Belgium)

Hear from your colleagues - senior executives from across Europe - as they discuss and debate the global and European landscape for outsourcing, shared services, business process reengineering, and talent management in today's hyper-competitive environment. Their thoughts, ideas and experiences will set the tone for the next two-days of learning and knowledge sharing.

Offshoring Service Activities in the US and European Union

Arie Lewin Professor, Director CIBER, and Editor in Chief JIBS, Duke University, Fuqua School of Business and Joan Enric Ricart, Professor of Strategic Management and Economics, IESE Business School, University of Navarro

Based on a unique database of over 900 corporations and covering over 2700 discrete outsourcing-offshoring process or functional implementations,  this presentation examines the emerging trends suggesting the limits to labor arbitrage, the outsourcing- offshoring of more complex, value creation functions, insights into the globalization of innovation, new product development and R&D. Included are international comparisons of companies in Australia, Belgium, France, Germany, Italy, Netherlands, Scandinavia, Spain and the UK with the findings suggesting a pressing need for greater attention to these strategies at the  board and top management levels of companies worldwide.

Globalization from a European Perspective

Florentino Benito, Accenture's Outsourcing Lead for Spain, Portugal, Africa and Israel

What are the key dimensions of globalization - nearshoring, offshoring, outsourcing, shared service, and captives - and how do top performing European companies approach the unique opportunities and challenges of each? What locations offer the greatest value at the lowest risk and why? How do these considerations vary by function and how can companies connect these approaches to their overall business strategy?

Conflicting, Confusing, and Costly - Global Sourcing Means Global Regulations: A Panel Discussion

Moderated by: Pierre-Andre Dubois, Partner,  Kirkland & Ellis International 

Panel Members:  Andrew Groth, Senior Vice President, Business Development – Europe, Genpact; Javier Naval, Director of GM European Financial Shared Services, General Motors; Leandro Balbinot, Director, Global Technology Operations, InBev nv; Juan Luis Rodríguez, Chief of IT Services and Quality Management, Repsol YPF

Join a senior executive panel of customers, providers and attorneys as they work through the challenges that come with trying to satisfy the often ill-defined and ever changing landscape of country and regional regulations that affect every global outsourcing and shared services initiative. Privacy regulations in one country often restrict activities that are commonplace in another. Employment practices, security, and reporting regulations can vary even more. No company can afford to not be in compliance but even the largest find it very difficult to avoid all the pitfalls. Find out what the best do and how.

Real Estate and Facility Services - The Enduring Building Blocks of a Flat World: A Panel Discussion

Moderated by: Jagdish R. Dalal, COP, Managing Director Thought Leadership, IAOP

Panel Members:  CB Richard Ellis, Colliers International and SNC Lavalin-Profac-Nexacor

One thing that's for sure is that as the world flattens the global real estate portfolio of most companies grows. To meet this challenge multi-nationals are increasingly joining forces with global real estate partners to help them manage everything from acquisition to maintenance to disposition. Hear from three such teams of real estate professionals - customers and their providers - on what they are doing, why, where it’s working and where it isn't.

Outsourcing Professionals - Europe's Next Frontier In Outsourcing: A Panel Discussion   

Moderated by: Michael F. Corbett, Chairman, IAOP

Panel Members:  Bill Metz, COP, Proctor & Gamble; Dr. Richard Sykes; Zia Qureshi, COP, Chief Executive and Chairman, Business Catalyst International and Chair, IAOP Australia Chapter (Australia); Arno IJkmer, Partner, Quint Wellington Redwood; Giovanni Vaia, Ph.D., COP, Researcher, University of Salerno

Many U.S.-based companies have recently made the strategic decision to turn outsourcing into a core competency by investing in a new breed of professional - the Outsourcing Professional.  Outsourcing Professionals are skilled in the design, implementation, management and continuous improvement of their organization's outsourcing process and results.  They share a common language and common framework for success whether approaching outsourcing as a customer, provider or advisor.  Our panel of experts explains how taking outsourcing professionalism to this next level is delivering better, more consistent results across the industry and how your company can get started today.

EDUCATIONAL TRACK SESSIONS                                           

TRACK ONE:  European Outsourcing: A 360° Viewpoint

Outsourcing Strategies for IT & Telecoms – Lessons From the Field

Rob Hodgkinson, Head of Practices, Communities and Training Large Projects, Orange Business Services (UK)

Managed Service Providers have become the catalysts for developing 21st century solutions to business challenges through close working with their customers. In the worsening economic environment business leaders need to understand even more how information and communications technology can be leveraged to gain cost and competitive advantages. In this session you will learn from Orange Business Services the latest trends and best practices in communications outsourcing illustrated through customer cases. This session will also examine how communications outsourcing enables multinational companies to gain competitive advantages through effective cost management, improved flexibility and agility, swift expansion into emerging markets and reduction of their CO2 footprint through innovative green IT applications.

The Commercial Paradigm

David Barrett, Founder & Chief Executive, PROCURiTAS Limited (UK)

Europe is now the international powerhouse of outsourcing. It is though a very different market from North American and is moving further away. European deals are significantly bigger, there is a much greater propensity to include infrastructure and there is a move towards less multi-sourcing and the bundled deal. There is greater emphasis on business re-engineering, financial structuring and relationship building. There is far less offshoring. Why is this - much can be traced to the importance of public sector and utility procurement together with the regulation of outsourcing in areas such as financial services. Another factor is the commercial complexity both of deals and procurement in Europe. All of this has a significant impact on the shape of Europe's outsourcing industry and the popularity of sourcing tools. It also means that the structure, governance and risk profile of European and European-based deals are very different. This session will examine the roots of these phenomena, what it means for suppliers and customer and the future of outsourcing in Europe.

Outsourcing Destinations for European Companies Focus on two important key decision drivers: Multilingualism and Culture affinity

Ahmed Aboul Ezz, CC Resourcing, Xceed (Egypt)

Outsourcing Destinations for European Companies Focus on two important key decision drivers: Multilingualism and Culture affinity Outsourcing has become a universal business practice with different value propositions for different locations that –confidently enough- would include the cost benefit as number one “attractor”. Cost savings should and have to exist and subsist in any outsourcing proposition. Therefore, it should be looked at as a mere given; otherwise, a country would not be considered as an emerging outsourcing destination to start with. Hence, there is more to the value than just seeking optimum operational costs reduction.

The Insiders’ View of the European HR Outsourcing Industry

Tim Palmer, Partner, PA Consulting (UK)
Yvette Cameron, Senior Director HCM BPO Strategy, SAP AG

The European Board of the HR Outsourcing Association (HROA) recently commissioned a research project targeted at addressing the big questions for European HR outsourcing: what’s working, what’s not, and why? With the goal of making a tangible contribution to the sustainability of the industry, the HROA commenced structured interviews with over 40 industry leaders who shape and drive this market – the industry insiders - including: service providers, software providers, advisors, lawyers and experienced buyers. The experiences and lessons learned from these individuals will be compiled and analyzed and published in an HROA report. We would like to unveil these results for the first time and launch the report at the 2008 European Outsourcing Summit. The session will present the consolidated findings from insiders across the European HRO community, along with practical recommendations for improving the viability of outsourcing initiatives within the European market.

IBM’s Perspective in the European Market

Graeme Butterworth, VP, MBPS, for UKISA, IBM UK Ltd.

United Kingdom, Ireland, and South Africa (UKISA) remain by far the largest information and media technologies market for outsourcing with public and financial services the largest sectors. After years of decline, the deal size has recently gone up considerably with major growth predicted to continue over the next 5 years. The provider market is likely to see increased offshoring in both local and central government deals.  As a result, it will be very interesting to see how these changes will impact the provider landscape. For example, low-cost Indian competitors will increasingly attack the UK market focusing on Distribution, Industrial and Communications companies. This presentation examines these and other changes predicted for the European outsourcing and offshoirng industry over the next few years.

China:The Emerging Dragon - a China Service Provider Roundtable

With the liberalization of laws and policies, the sleeping China dragon is now wide awake and taking the outsourcing revolution by storm. Learn from IAOP corporate members Bleum Inc., Neusoft Group Ltd., Insigma Hengtian and Strategic Systems Solutions how China’s enviable economic growth and sustainable labor pool make this country a viable player in the market.

Managing Outsourcing for Sustainable Value-Addressing the Missing Pieces of the Puzzle

Zia Qureshi, COP, Chief Executive and Chairman, Business Catalyst International and Chair, IAOP’s Australia Chapter

One of the big problems with managing outsourcing over the last decade has been the fact that corporations have not applied the full range of governance and management practices to outsourcing that one would expect. Instead, they have focused mainly on specific outsourcing practices such as contract management, relationship management, performance measurement and so on. This situation has led to big gaps in the managerial process that is required to effectively manage an operation, a service or a business process. This situation has arisen due to the belief that the service provider will take care of the management process as part of the service delivery. As a result, corporations need to realize that outsourcing still requires proactive leadership, governance and management activities to achieve success as does an in-house operation. However, the methods and responsibilities may differ somewhat. This presentation covers key areas such as, lateral leadership, commercial management, talent management, collaborative business planning, business process re-alignment, innovation mechanisms, one team concept, integrated management and harnessing the power of alignment.

Value for Money Delivery in Outsourcing

Ole Horsfeldt, Attorney at law, Gorrissen Federspiel Kierkegaard (Denmark)

The presentation address a fundamental issue in outsourcing, namely that most customers will state that contracted service levels are delivered but more than 50% of the same customers will also say that value for money was not delivered as expected. The presentation explores why that is the case and presents a very recent trend in global outsourcing of IT infrastructure, namely measuring and providing incentives for the delivery of value for money. Such measurement take a balanced scorecard approach and takes into consideration a number of satisfaction or money for value levers.

TRACK TWO: European Outsourcing: Strategy and Implementation

Building a Successful Relationship Between Customer and Provider:  What it Takes

Ger Coolen, CTO of Vodafone NL

Jeroen Dorrestein, Ericsson, Director Customer Line, Vodafone the Netherlands

Mobile telecom provider Vodafone Netherlands entered as one of the first Western European Mobile Telecom providers into managed service agreement with Ericsson in 2006. Vodafone NL outsourced its plan, build and operate activities to Ericsson, with which 300 people were transferred. Vodafone NL and Ericsson are seen as industry leaders in Mobile Telecom outsourcing and are redefining the operational models of the Mobile Telecoms.

Topics to be covered include: understanding each organization’s strategic intend; assessing  organizational capabilities for building partnerships; ability to play hard on content, but respectful on relationship; driving operational performance through successful relationships; issue handling; the role of top level involvement: in relationship management;  and keeping an eye on the relationship through contract health checks and supplier performance assessments.

How Can Outsourcing Work for Your Company?

Leandro Balbinot, Director, Global Technology Operations, InBev nv (Belgium)

This session describes the main objectives of an outsourcing deal, main challenges, practical tips and best practices about governance, contract and service management all designed to guarantee success on an outsourcing relationship.

A decision support tool driving effective Sourcing Strategy decisions

Stefan Westdijk, Sourcing Strategies Leader Netherlands, Capgemini Consulting

By means of a research study, using input from leading multinational companies, Capgemini has developed a systematic decision-support tool that drives effective sourcing decisions. For outsourcing and off shoring, services companies have a variety of choices. Capgemini’s approach and supporting model can help organizations make sourcing decisions more effectively. By providing a systematic approach to diagnosing decision parameters, this model allows decision makers to explore the right options for their own particular circumstances.

The approach and model:

· can be applied to any service (e.g. procurement, F&A, HRM, IT);

· incorporates the parameters that effect a sourcing decision;

· uses data from external benchmarks;

· allows for the incorporation of company-specific data;

· and provides output for a sensitivity analysis.

Next to this Capgemini has also developed deep-dive approaches covering specific processes such as Procurement and Finance & Accounting processes. The deep-dives and the generic model are closely aligned enabling hierarchy in the decision-making process.

Strategic Considerations for Outsourcing

Mark Scott, HSBC (UK)

Rene Herlaar, Vodafone (Netherlands)

Paul Fox, Vendor Manager, ING (Netherlands)

Moderator: Danny Ertel, COP, Vantage Partners (US)

As outsourcing matures, management continues to challenge retained organizations: it's not enough to provide compliance monitoring - - that function could even itself be outsourced!  How are retained organizations evolving beyond managing projects or "checking up on the provider" to add lasting organizational value?  Hear from a panel drawn across industries and types of outsourcing to hear how your peers are stepping up to the challenge.

Governance in European Deals: Managing Complexity

Danny Ertel, COP, Partner, Vantage Partners (US)

The value proposition for many outsourcing deals (including the recent wave of “mega deals” that have been signed in Europe in the last year) is really about taking advantage of the service provider’s reach and scale to achieve cost savings and gain efficiencies quickly across multiple locations simultaneously. But taking advantage of scale requires a degree of standardization and streamlining that is difficult to achieve across the varied needs in different European markets. In this session, Vantage Partners will share advice on how European buyers and providers can use various elements of governance – processes, tools, skills, management systems, and mindset – to build the alignment needed for outsourcing deals to achieve their anticipated value.

Shared Services vs Outsourcing: It's an "And" not an "Or"

 William P. Metz, COP, Global Business Services, External Business Development Manager, Procter & Gamble (US)

This session discusses the pros and cons of both shared services and outsourcing as management tools, and shows how the two can be used together in a complimentary fashion to deliver maximum value. Options for making this dual transition most effectively will be discussed, and Procter & Gamble's specific journey will be used as a case study.

 
About IAOP in Europe

Through its European Advisory Board; active and growing chapter network in Europe; and growing base of founding, corporate, professional and student members, IAOP provides the full benefits and strength of a global association with customized programs and services to meet the local needs of European outsourcing professionals.   

Among its comprehensive offerings for outsourcing customers, providers, advisors and students in the region are The European Outsourcing Summit and other educational events; Certified Outsourcing Professional (COP) training programs; and Global Outsourcing 100, which ranks European outsourcing service providers among the world’s best.

The Exhibition Forum at The 2008 European Outsourcing Summit is an integrated networking and social venue within an event that is, by design, educationally focused.  Delegates attend the Summit to gain insights and guidance and treat its exhibitors not as vendors, but as a valued part of their educational experience at the Summit.  Exhibit space is still available.

CONFERENCE AT-A-GLANCE

Wednesday, 15 October 2008

17:00 – 19:00          Early Registration

19:00 – 21:00          Cocktail Reception for Speakers and Attendees

Thursday, 16 October 2008

08:30 – 09:30          Registration and Breakfast

09:30 – 10:15          Welcome and Opening Remarks –  Michael F. Corbett, Chairman, IAOP with a Special Welcome by the Vice Dean, IESE Business School, University of Navarra 

10:15 – 11:00          Keynote Session – The Global and European Landscape for Outsourcing and Shared Services –  Moderated by Robert van der Eijk, Partner, PricewaterhouseCoopers (Belgium)

11:00 – 11:30          Refreshment Break in the Exhibit Area

11:30 – 12:30          Concurrent Educational Sessions — Round 1

12:30 – 14:00          Networking Luncheon

14:10 – 15:10          Keynote Session – Offshoring Service Activities in the US and European Union - Arie Lewin, Duke University, Fuqua School of Business and Joan Enric Ricart – IESE Business School, University of Navarro

15:10 – 15:30          Refreshment Break in the Exhibit Area                           

15:30 – 16:30          Concurrent Educational Sessions – Round 2

16:30 – 17:30          Concurrent Educational Sessions – Round 3

18:00 – 19:30          Cocktail Reception in the Exhibit Area

19:30 – 22:30          Gala Dinner at IESE Business School – hosted by IAOP Spain Chapter – Quint Wellington Redwood

Friday, 17 October 2008

08:00 – 09:00          Breakfast

09:15 – 10:15          Keynote Session – Globalization from a European Perspective – Accenture

10:15 – 11:15          Keynote Session – Conflicting, Confusing, and Costly – Global Sourcing Means Global Regulations: A Panel Discussion – moderated by Pierre-Andre Dubois, Partner, Kirkland & Ellis International

11:15 – 11:30          Refreshment Break in the Exhibit Area  

11:30 – 12:30          Keynote Session – Real Estate and Facility Services – The Enduring Building Blocks of a Flat World: A Panel Discussion moderated by Jagdish R. Dalal, Managing Director Thought Leadership, IAOP

12:30 – 14:00          Networking Luncheon  

14:00 – 15:00          Concurrent Educational Sessions – Round 4

15:00 – 16:00          Outsourcing Professionals – Europe's Next Frontier In Outsourcing: A Panel                                      Discussion – Moderated by Michael F. Corbett, Chairman, IAOP

16:00 – 16:30          Closing Comments: Jagdish R. Dalal, Managing Director Thought Leadership, IAOP

17:00 – 19:00          IAOP Board Dinner Meeting – Strategic Advisory Board, European Advisory Board, Asia-                                  Pacific Advisory Board

Saturday, 18 October 2008

9:00 – 13:00            Optional Networking Event – Tour of Barcelona *additional fee applies – pre-registration required

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