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| | CHAPTER CHAIR | |
Matthew Shocklee, COP
President & CEO
Global Sourcing Optimization Services mattshocklee@gsos.org
Jack Peterson
Director
AT&T, Inc
jrpeterson@att.com
Arijit Sengupta
CEO
BeyondCore, Inc
asengupta@beyondcore.com
Manish Sahai
Vice President
American Express
Manish.K.Sahai@aexp.com
Hari Saragur
Strategic Business Unit Head
Wipro
saragur.srihari@wipro.com
Primary Purpose
This Chapter will provide a forum for IAOP Customer, Provider, Advisor members to periodically come together to share their current and future requirements as well as contemporary experience in implementation and use of tools to improve the value they achieve through global outsourcing contracts/relationships. n
Executive Advisory Committee
The committee will provide the Chapter Co-Chairs with periodic input, direction and guidance as well as formal requirements for topics and Chapter direction. Current members include Dr. Beena George of St. Thomas University, Palash Roy Chowdhury of UTC, Nipun Sehgal of Enlighta, Rob Teplansky of EMS, David Johnson of John Hancock, Tony Spagnuolo of Janeeva, Inc and Mike Beals of EquaSiis. n
Chapter Member Delegates Vinny Caraballo of Global Targeting, Teresa Harris of Eastman Kodak Company and Jenny Beardsley of Level 3 Communications
Meeting Frequency
Quarterly
Meeting Type
Web-based, face-to-face at IAOP Summits
Guest Speakers
Customers, Advisors and Providers of tools and technologies. n
Non-Solicitation Policy
All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy. n
| IAOP Chapter: Outsourcing Tools & Technology Innovation
Next webinar scheduled for July 29, 2009!
The next virtual meeting of the IAOP Outsourcing Tools & Technology Innovation Chapter co-chaired by GSOS, AT&T, BeyondCore, Amex and Wipro will be held Tuesday, July 29, from 11:00 am to 12:00 pm EDT.
The chapters’ co-chairs and executive advisory committee will release the “IAOP ToolsMap V1” during this webinar!
Process your reservation today! Then mark your calendars and plan to join us for the upcoming September 24 meeting!
IAOP Members: To register for the upcoming meeting, please email our chapter coordinator at amanda.corbett@outsourcingprofessional.org If you are not as yet a member of IAOP and would like a guest pass for this meeting, please request a Guest Pass.
IAOP Members: Click here and login to download past meeting presentations for all IAOP chapters.
Most recent webinar held May 26, 2009!
The most recent virtual meeting of the IAOP Outsourcing Tools & Technology Innovation Chapter co-chaired by GSOS, AT&T, BeyondCore, Amex and Wipro was held on Tuesday, May 26, 2009.
The chapters’ co-chairs and executive advisory committee (EAC) welcomed your participation at their latest webinar where the IAOP demonstrated the “IAOP Outsourcing Value-Health Check Survey (VHCS)” to members and non-members. Members who are using the beta version commented on their experience with the tool. The tool is scheduled to be released June 1.
Meeting held April 21, 2009
The Outsourcing Tools & Technology Innovation Chapter held their a webinar on April 21, 2009. Professor Tom Kosnik from Stanford University shared enlightening data in a presentation entitled “Research Results on Total Cost of Outsourcing Operations.”
Two teams of graduate students conducted over 100 interviews with executives from top insurance and financial services firms as well as international BPO vendors during a six month period as part of a Global Entrepreneurial Marketing (GEM) class. Direct cost of Operations (DCO) + Total Cost of Errors (TCE) + Cost of Control (CoC) = Total Cost of Ownership/Outsourcing (TCO). By reviewing processes using this formula, information was shared that would help you shift your TCE Frontier and increase quality control. For more in depth information, members may download the full presentation slide deck and view the webinar recording through the Chapter Presentations link in our Knowledge Center.
Meeting held March 10, 2009
The Outsourcing Tools Chapter held their first webinar of the re-launched chapter, co-chaired by GSOS, AT&T, BeyondCore, Amex and Wipro, on Tuesday, March 10, 2009 from 1:00 - 2:00 pm EST.
During the first webinar lead co-chair Matt Shocklee introduced the concepts of the chapter and the leadership team with a presentation entitled “Meet the Outsourcing Tools Chapter Leadership Team as they Introduce their Strategic Program: ToolsMAP.” This strategic program will help providers understand the contemporary needs of IAOP membership for tools including required features and functions, help all IAOP members understand the tools available to optimize outsourcing value and provide the industry with a forum to promote the development of advanced outsourcing tools & technologies.
The Outsourcing Tools Chapter is Re-launched!
The Outsourcing Tools Chapter will be re-launching in 2009! Chapter Co-Chairs Matthew Shocklee, President & CEO of Global Sourcing Optimization Services (GSOS) LLC, Kathy England, Vice President of AT&T, Inc, and Arijit Sengupta, CEO of Beyond Core, Inc. plan to bring you some phenomenal programs during 2009!
In addition to the chapter’s primary purpose, this chapter will create a forum where members will define the future standards that current and future tools providers should consider when developing future capabilities to address the needs of customers, providers and advisors involved in global outsourcing.
IAOP Members will be able to learn, interact and share stories with users, tools vendors, service providers and other thought leaders in the industry. In addition, the Chapter will assist in setting guidance and direction for IAOP sponsored Tools Research which will be conducted periodically.
Meeting Held – Tuesday, September 18, 2007
The third meeting of the Outsourcing Tools Chapter took place on Tuesday, September 18, via webinar. Topics covered included:
Building Healthy Relationships Through the Use of Tools
“The Service Provider perspective”
We introduced two service providers who have recognized the value of using tools and technology to foster strong relationships by offering transparency, easy access to information and monitoring the overall performance the engagement.
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